News & Notices

At Jai Medical Systems, keeping our members informed is our top priority. Please review the information below for our newsletters, latest healthcare updates, and special announcements.

Please review the information below for our newsletters, latest healthcare updates, and special announcements.

Jai Medical Systems Member Newsletter

Winter HealthBeat

A Message from the Director of Customer Service

Dear Friend,

This holiday season we would like to thank you for your continued membership with Jai Medical Systems, the Highest Rated Medicaid Health Insurance Plan in Maryland and one of the Highest Rated in the United States.

As always, at Jai Medical Systems we want to help you live life well. Please feel free to contact us today at 1-888-JAI-1999 and we will be happy to assist you with any questions that you may have about our covered benefits, our provider network, how to access care, or how to renew your health insurance benefits with Jai Medical Systems.

On behalf of Jai Medical Systems, I want to wish you a safe and happy holiday season.

Sincerely,
TyNeisha Thornton
Director, Customer Service

Renew your Health Insurance benefits today!

Please do not lose your health insurance benefits.

It’s time for the holidays, but it is also cold and flu season. This is why it is very important for you and your family to maintain your health insurance. To ensure that you maintain your health insurance benefits with Jai Medical Systems, please renew your benefits before your eligibility end date. For assistance maintaining your eligibility, please contact our Customer Service Department at 1-888-JAI-1999.

To renew your benefits today, please visit the Maryland Health Connection website at www.marylandhealthconnection.gov. You may also apply by walking in today to meet with a Certified Application Counselor at one of these independent participating medical centers, Monday through Friday, 9am to 6pm:

Jai Medical Center
5010 York Road
Baltimore, MD 21212
Phone: 410-433-2200

Jai Medical Center 
4340 Park Heights Avenue
Baltimore, MD 21215
Phone: 410-542-8130

Jai Medical Center
1235 East Monument St.
Baltimore, MD 21202
Phone: 410-327-5100

If you have any questions regarding this important issue, please contact our Customer Service Department at 1-888-524-1999.

Member Satisfaction Survey Results

At Jai Medical Systems, we value your opinion. That is why we conduct member satisfaction surveys. Jai Medical Systems would like to share with all of our members that we received over 750 responses from our 2018 internal satisfaction survey. Our members rated us with an overall satisfaction score of 96.8%, which was 13 percentage points higher than the CY 2017 overall satisfaction rate and higher than our minimum standard of 85%.

Another survey that you might have received is a national satisfaction survey called the Consumer Assessment of Healthcare Providers and Systems (CAHPS). This survey is designed to find out what you think about your health plan. The CAHPS survey results are compared against other Managed Care Organizations throughout the State and Nation. For the 2019 Adult CAHPS, we received 287 responses and for the Pediatric CAHPS we received 286 responses. The Adult CAHPS results showed that our “Overall Health Plan Rating” is 69.6%. Our highest performing areas for adults included “How Well Doctors Communicate”, “Customer Service” and “Coordination of Care”. For the 2019 Pediatric CAHPS, we received an “Overall Health Plan Rating” of 84.4% and the highest performing area was “How Well Doctors Communicate “at 96%.

Thank you for taking the time to provide us with your valuable feedback and for participating in these surveys. Our internal survey was sent out with our Fall 2019 HealthBeat newsletter. If you have not completed it yet, please take some time to complete this survey and mail it back in the postage paid envelope.

Have you visited our Member Portal?

As a member of Jai Medical Systems, you are eligible to sign up for access to our member portal, which features exclusive content only available for our members. To sign-up or visit our member portal, please visit our website today at www.jaimedicalsystems.com. If you would prefer any of the information in print that is noted in the chart below, you may contact our Customer Service Department at 1-888-JAI-1999.

Keep Your Blood Pressure in Check During the Holidays

Whether you have low or high blood pressure, this is the time of year when stress, diet, a busy schedule and family obligations can have you feeling like a turkey in a pressure cooker. Here are a few important tips that can help you maintain a healthy blood pressure during this holiday season.

• Keep your routine. Amidst the excitement of travel and meeting with family and friends, it may be easy to put off your medical appointments. It is best though to keep your routines, such as seeing your primary care provider, refilling your medications, and setting daily alarms on your phone as a reminders to take medication.
• Exercise. While shopping, make sure you walk rather than using elevators or escalators. If you feel stressed while shopping, take a break. Long lines and aggressive shoppers can result in a rise in blood pressure, which you want to avoid.
• Diet. As you take in the bright-colored lights this holiday season, remember to add a dash color to your diet in the form of fruits and vegetables.
• Family Stressors. Be aware that a family gathering can be a source of stress for all. Stress often can raise blood pressure. Steer clear of anger and negative emotions, even if that means keeping family gatherings short and simple.

Well Child Visits: What to Expect

It is important that your baby receive regular “Well Child” check-ups with your Pediatric Primary Care Provider (PCP). The American Academy of Pediatrics recommends that all parents take their children to at least 12 checkups during the first three years of life.

During a well child visit, your child’s PCP will review your child’s health, aspects of their development, and provide any necessary vaccines. Your PCP may also screen your child for health problems; either through blood work or by asking health-related questions. These visits are also a good opportunity for you to ask any questions that you may have related to your child’s health and development.

Your child’s PCP will develop and recommend a schedule for your child’s healthcare. Well Child visits are recommended at the following ages:

• 3 to 5 days old.
• By 1 month.
• 2 months.
• 4 months.
• 6 months.
• 9 months.
• 1 year.
• 15 months.
• 18 months.
• 2 years.
• 30 months.
• 3 years.

After age 3, Well Child visits are usually scheduled once a year.

If you are in need of an appointment for your child or transportation assistance for your child’s appointment, please contact our Customer Service Department today at 1-888-JAI-1999.

Healthy Rewards 2019

There is still time to earn your Healthy Reward for 2019. Don’t miss out! Earn your Healthy Reward today! To earn your Healthy Reward, please schedule a physical with your Primary Care Provider (PCP). For help with scheduling an appointment with your PCP, please contact our Customer Service Department today at 1-888-JAI-1999.

Healthy Holiday Eating Strategies

Bring Your Own Food:

Contribute a healthy dish to a gathering to ensure there is something healthy you can eat.

Don’t Go Hungry to the Mall:

To cut down on the lure of the food court. Never go to the mall or shopping on an empty stomach.

Keep Track of What You Eat:

Maintain a food diary to help stay committed to your goals during this risky eating period.

Eat Before Going to a Party:

Before going out, have a health snack to curb your appetite.

Keep Healthy Snacks at Work:

Stash healthy foods in your desk at work so you are not as tempted by the treats at work.

Manage Portion Size:

Take sensible portions. It is recommended that half of your plate be filled with

Health Education

Stay on track this holiday season by joining us for a Health Education class. Classes are hosted every Thursday at participating provider, Jai Medical Center, located at 1235 East Monument Street in Baltimore, MD. To sign-up for a class, contact Customer Service today at 1-888-JAI- 1999.

Updates and Reminders

HIV/AIDS Medications

Beginning January 1, 2020, HIV/AIDS medications will no longer be covered under the Maryland Medicaid Fee for Service program. Instead, these important medications will be covered by Jai Medical Systems. Please remember to bring your Jai Medical Systems Member ID Card to your pharmacy when filling any medications.

Diabetes Prevention Program

Effective September 1, 2019, Jai Medical Systems is offering a Diabetes Prevention Program to provide you with support and tools to lose weight and reduce the risk of getting diabetes. This program is offered at no cost to our members. To learn more about our Diabetes Prevention program, please call our Customer Service Department today at 1-888-JAI-1999.

Preventive Care Guidelines for Adults

It is important that adults receive routine preventative healthcare each year. The table below outlines services that are recommended for adults by age as well as how often you should have them done. Please note that PCP stands for Primary Care Provider.

Sources for Preventative Care Guidelines: 1,2,3,4,5

Contact Us

301 International Circle
Hunt Valley, MD 21030
1-888-JAI-1999

Hours of Operation

Monday through Friday
9am to 6pm
www.jaimedicalsystems.com

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